In the case where you receive a product and it does not meet your expectations you may return it within 10 days of receiving it, except for vertical platform lifts, which are not returnable. Merchandise must be in original condition, with all original packaging, components, instructions, and warranty materials. All returns will be charged for freight in both directions and a 15% re-stocking fee.
To obtain a Return Authorization (RA) number call please call our customer service number. If you ordered the wrong size and want to exchange it for another, most cases require a re-stocking fee. Exchanges on large items such as power wheelchair lifts, electric scooter lifts, and various other products require re-stocking fees and shipping charges. In the case where you cancel an order or want to return an item after it has already shipped you will be responsible for all shipping charges and re-stocking fees. This applies to all products.
Vertical platform lifts: are custom made and therefore not returnable. Once your vertical platform lift has gone in production, you will be assessed a 25% cancel fee to offset production costs if you cancel the order.
Curved Stair Lifts: Curved stair lifts are custom made products. The track is custom made to the curves of your stairs. As this is a custom made product, curved to your specifications, it is non-returnable. Once the track has been made, your order becomes non-refundable.
There are no returns on curved stair lifts, no exceptions.
- Cancellation Prior to Shipment:
- AmeriGlide has a substantial investment in resources and labor and as such we have a 25% cancellation fee for any order cancelled after the measurement survey but prior to submission for production.
- Refused Shipment Policy: There are no returns on curved stair lifts, no exceptions.
Straight Stair Lifts: Straight stair lifts are semi-custom made products. The track can often be reused; however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of a stair lift is expensive.
AmeriGlide straight stair lifts may be returned within 5 business days of receipt for full refund less the following:
- Restocking Fee: All returned stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
- Initial Freight Charges: All returned stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
- Return Shipping: Return shipping is the obligation of the customer.
- Cancellation Prior to Shipment: If your track has not been cut, you can cancel for a fee of $250.00 (per unit canceled).
- Refused Shipment Policy: If a stair lift is refused by the customer at the delivery address, the customer will be responsible for a minimum $700.00 fee to cover prep, handling, track, and freight charges.
Please contact Customer Service at 800-922-3659 to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.
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